Terms & Conditions

1 · Who we are

Trade name	FastKeys
Legal entity	[LEGAL NAME AND FORM, e.g. FastKeys V.O.F.]
Registered address	[STREET, POSTCODE, MAASTRICHT, NETHERLANDS]
Chamber of Commerce (KvK)	[KVK NUMBER]
VAT (btw-id)	[VAT NUMBER]
Email	hello@fastkeys.nl
Telephone	[PHONE NUMBER]

In these terms, "we", "us" and "FastKeys" mean the entity above. "You" means the person who buys the service.

2 · Definitions

• Service — the tenant-side housing application service described in clause 5.
• Agreement — the contract between you and us, formed as described in clause 3.
• Application Profile — the information you provide through our application form, and the message we compose from it.
• Property — a room, studio, apartment or house offered for rent in the Netherlands.
• Landlord — any landlord, letting agent, housing provider or intermediary offering a Property.
• Engagement Period — the period defined in clause 5.4 during which we actively work on your search.

3 · When these terms apply

3.1 These terms apply to every offer we make and every Agreement between you and us. By ticking the box on the application page and completing payment, you accept them.

3.2 The Agreement is formed at the moment your payment is confirmed by our payment provider and we have received your Application Profile.

3.3 Any terms of your own are excluded unless we accept them in writing.

3.4 If a court finds any provision invalid, the rest stays in force and the invalid provision is replaced by one that comes as close as possible to its intended effect.

4 · We work for you only

4.1 We act exclusively in your interest. We are your representative, not the Landlord's.

4.2 We do not act as agent or intermediary for a Landlord in relation to any Property we put you forward for, and we accept no commission, referral fee or other payment from a Landlord in relation to such a Property. Our only income from you is the fee in clause 6.

4.3 If we become aware of any relationship with a Landlord that could compromise clause 4.2, we will tell you before putting you forward for that Property, and you may decline it at no cost.

4.4 We are not a landlord, we do not own or manage Properties, and we hold no deposits. You must never transfer rent, a deposit or a reservation payment to us. Rent and deposit are paid only to the Landlord, only under a signed tenancy agreement.

5 · What the service covers

5.1 For the fee in clause 6 we will, during the Engagement Period:

• review your Application Profile and advise you on how to strengthen it;
• search for Properties matching the requirements you have given us;
• submit applications to Landlords on your behalf and in your name;
• request, negotiate and schedule viewings for you;
• attend viewings on your behalf and report back, where you are unable to attend in person and we have agreed to do so;
• check, before recommending a Property, whether registration with the municipality (BRP) is permitted at the address, as far as this can reasonably be established;
• read any tenancy agreement offered to you before you sign, and explain its key terms — notice period, deposit, service charges, early termination — in plain English;
• flag any listing, Landlord or request for payment that we consider unsafe.

5.2 What we cannot promise

Our obligation is an obligation of effort, not of result. We do not guarantee that you will be offered or granted a tenancy, that you will be invited to any particular viewing, or that any Landlord will respond. Landlords select their own tenants for their own reasons and are not bound by us in any way. Availability in the Dutch rental market varies sharply by city and season. No refund is due on the ground that you were not selected for a Property.

5.3 What is not included

The fee does not cover: rent, deposits, service charges, utilities or municipal taxes; any fee lawfully charged to you by a Landlord; furniture, insurance or moving costs; translation or legal representation beyond the plain-English explanation in clause 5.1; travel costs outside the city you have asked us to search in; or any application to a student housing organisation that requires you to apply personally.

5.4 Engagement Period

The Engagement Period runs for 60 days from the date of payment, or until you sign a tenancy agreement for a Property, whichever comes first. Within that period we work on your search continuously. If you have not found a Property by the end of it, contact us — we will discuss continuing, and any extension is agreed separately.

5.5 Communication

We normally work over WhatsApp and email. We aim to answer any message within one working day. We do not offer a 24-hour service and are not available on Dutch public holidays.

6 · Fee and payment

6.1 The fee for the Service is €50, including VAT, payable once, in advance.

6.2 Payment is processed by Stripe Payments Europe, Ltd. We never receive or store your card details. Stripe's own terms and privacy statement apply to the payment itself.

6.3 We begin work once payment is confirmed and your Application Profile has reached us. If payment succeeds but your Application Profile does not reach us, contact us and we will resolve it; we will not start work on an application we have not received.

6.4 We will send you an invoice by email.

6.5 Refunds are given where we have failed to deliver the Service, where clause 7 applies, or at our discretion. Refunds are not given because a Landlord chose another applicant, because you changed your plans, or because you found a Property yourself.

7 · Right of withdrawal

7.1 As a consumer buying at a distance, you have the right to withdraw from the Agreement within 14 days of it being formed, without giving a reason.

7.2 Because searching is worthless if it starts two weeks late, we ask you to confirm on the application page that we may begin immediately. That confirmation is your express request under Article 6:230t of the Dutch Civil Code.

7.3 If you withdraw after we have begun but before the Service is fully performed, you owe an amount proportionate to what we have already done, and we refund the rest.

7.4 Your right of withdrawal ends once the Service has been fully performed with your prior express consent, and you acknowledge this when you tick that box.

7.5 To withdraw, email us at hello@fastkeys.nl. A clear statement is enough; no particular form is required. We will confirm receipt and refund any amount due within 14 days, by the same payment method.

8 · What we need from you

8.1 You must give us information that is complete, accurate and current — in particular about your income, employment, guarantor and household. Landlords verify these things. An application that turns out to be inaccurate damages your position and ours.

8.2 If you knowingly give us false information, we may end the Agreement immediately with no refund, and we will not put you forward for further Properties.

8.3 You must tell us promptly if your circumstances change — income, dates, budget, city, or if you find a Property through another route.

8.4 You must respond to viewing invitations and Landlord questions within a reasonable time. In the Dutch market a day's delay routinely loses a Property, and we cannot hold one open for you.

8.5 You must have, and produce on request, the documents Landlords normally require: identification, proof of enrolment or employment, proof of income, and guarantor details where applicable.

8.6 You will not enter into a tenancy for a Property we introduced you to while attempting to bypass this Agreement, and you will tell us when you sign so that our aftercare under clause 11 can begin.

8.7 Do not send us your citizen service number (BSN) or an unredacted copy of your passport or ID unless we specifically ask. Where an identity document is genuinely required, use the Dutch government's KopieID app to mask your BSN and photograph. We will tell you when and how.

9 · Your personal data

We are the controller of the personal data you give us, within the meaning of the GDPR (in Dutch, the AVG).

9.1 What we collect

• Identity and contact data — name, email address, telephone number.
• Financial data — employment status, job title, employer, monthly income, budget, savings, guarantor's income, months of rent you can pay in advance.
• Housing data — city, dates, tenancy length, property type and preferences.
• Personal characteristics — household composition, the descriptive words you select, hobbies and lifestyle notes, and whether you smoke or keep pets.
• Correspondence — messages between us and between us and Landlords on your behalf.
• Payment data — the transaction reference and status from Stripe. We do not receive your card number.

9.2 Why we process it, and on what basis

Performing the Service	Necessary for the performance of our contract with you — Art. 6(1)(b) GDPR.
Sharing your details with Landlords so we can apply on your behalf	Your explicit consent, given when you tick the box on the application page — Art. 6(1)(a) GDPR. You may withdraw it at any time, though we cannot then continue applying for you, and applications already sent cannot be recalled.
Invoicing and accounts	Legal obligation — Art. 6(1)(c) GDPR.
Handling complaints, disputes and suspected fraud	Our legitimate interest in defending our position — Art. 6(1)(f) GDPR.

9.3 Who receives it

Landlords and letting agents, for the purpose of applying on your behalf. Our payment provider (Stripe). Service providers who host our website, deliver our forms and carry our email, acting as processors under written processor agreements. Our accountant, for invoices. Public authorities, where the law requires it.

We do not sell your data, and we do not use it for advertising or profiling. We do not share it with any Landlord you have not agreed we may apply to.

9.4 Where it is stored

On systems located in the European Economic Area, or with providers offering equivalent protection under a transfer mechanism recognised by the European Commission. Access is limited to the people who need it, over encrypted connections, with multi-factor authentication on the accounts involved.

9.5 How long we keep it

• Application Profile and correspondence: twelve (12) months from the end of the Engagement Period or our last contact with you, whichever is later. After that it is deleted.
• Invoices and payment records: seven (7) years, because Article 52 of the Dutch General Tax Act requires it. These contain your name, the amount and the date — not your financial profile.

You may ask us to delete your Application Profile sooner, and we will, unless we still need it to perform the Agreement or to meet a legal obligation.

9.6 Your rights

You have the right to access your data, to correct it, to have it erased, to restrict or object to its processing, to receive it in a portable form, and to withdraw any consent you have given. Email hello@fastkeys.nl and we will respond within one month. If you are not satisfied, you may complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).

9.7 Data breaches

If a breach occurs that is likely to result in a high risk to your rights and freedoms, we will inform you without undue delay, and the Autoriteit Persoonsgegevens within 72 hours as required by Article 33 GDPR.

10 · Confidentiality

We treat everything you tell us as confidential, and disclose it only to Landlords for the purpose of applying on your behalf, to our processors, or where the law compels us. This obligation survives the end of the Agreement.

11 · Aftercare and ending the agreement

11.1 For one (1) month after you sign a tenancy agreement for a Property we introduced you to, we remain available at no extra cost for questions and problems arising from that tenancy — the handover, the condition report, meter readings, registration with the municipality, deposit questions, and disputes about what the contract says.

11.2 Aftercare means advice and practical help. It is not legal representation, and it does not extend to acting for you in proceedings.

11.3 The Agreement ends when the Engagement Period expires, when aftercare under 11.1 ends, or when either of us terminates it in writing.

11.4 We may end the Agreement immediately, with no refund, if clause 8.2 applies, or if you behave abusively toward our staff or toward a Landlord.

11.5 You may end the Agreement at any time. Subject to clause 7, the fee is not refundable once the Service has been substantially performed.

12 · Liability

12.1 We are liable only for direct damage caused by an attributable failure on our part, and our total liability is limited to the fee you paid.

12.2 We are not liable for: the acts or omissions of any Landlord; the condition, legality, safety or availability of any Property; a Landlord's refusal or withdrawal of an offer; the accuracy of information a Landlord gives us; loss caused by information you gave us that was incomplete or incorrect; or indirect loss such as lost income, alternative accommodation, storage or travel costs.

12.3 Clauses 12.1 and 12.2 do not apply where the damage results from intent or deliberate recklessness on our part, or where liability cannot lawfully be limited.

12.4 Any claim lapses twelve months after the event that gave rise to it.

13 · Force majeure

We are not in breach where performance is prevented by circumstances beyond our reasonable control, including failures of third-party platforms, strikes, government measures, or the sudden withdrawal of a Property from the market. If force majeure lasts longer than 30 days, either of us may terminate, and we refund the part of the fee that relates to work not yet done.

14 · Complaints

14.1 Tell us within 30 days of noticing the problem, by email to hello@fastkeys.nl, describing it clearly.

14.2 We confirm receipt within 3 working days and give a substantive answer within 14 days. If we need longer, we will say so and give you a date.

14.3 A complaint does not suspend your payment obligation.

14.4 If we cannot resolve it together, you may take the dispute to the competent Dutch court under clause 16, or to the EU Online Dispute Resolution platform.

15 · Changes to these terms

We may amend these terms for future Agreements. The version you accepted at the time of payment governs your Agreement, and we will send you a copy on request.

16 · Law and courts

16.1 Dutch law governs the Agreement.

16.2 Disputes go to the competent court in the district of Limburg, unless a mandatory rule of consumer law gives you the right to a different court — in which case that right stands.

16.3 These terms are written in English. If we publish a Dutch translation and the two differ, the English version prevails.

Version 1.0 · [DATE]
FastKeys · [KVK NUMBER] · Maastricht, Netherlands